At PrepareHQ, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

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Information We Collect

When you shop with us, we collect information needed to process and deliver your order, including:

• Your name, billing and shipping address

• Email address and phone number

• Payment details (processed securely via our payment provider)

• IP address and browser data (used for site security and currency conversion)

We only collect what’s necessary to provide our services and do not sell or rent your information to anyone.

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How We Use Your Information

Your information is used to:

• Process and deliver your orders

• Send order updates and respond to enquiries

• Improve our website and customer experience

• Display prices in your local currency

• Comply with legal and tax requirements

If you subscribe to our newsletter, we’ll also use your email to send updates or promotions. You can unsubscribe anytime.

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Sharing Your Information

We share limited information with trusted third parties only when necessary to run our business, including:

• Shopify (our e-commerce platform)

• Payment processors (for secure transactions)

• Couriers (for delivery and tracking)

All partners comply with UK and EU data protection laws.

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Cookies

We use cookies to improve your browsing experience, keep your cart saved, and display prices in your local currency. You can disable cookies in your browser, but some parts of the site may not function correctly.

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Data Retention

We retain your order information only for as long as needed to fulfil your purchase and meet legal obligations (such as accounting and tax records).

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Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request corrections or deletion of your information

• Withdraw consent for marketing communications

To exercise these rights, please contact us through our Contact Form

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Security

We take data protection seriously and use secure connections (SSL) and trusted payment gateways. No payment information is ever stored on our servers.