Contact PrepareHQ

Need help with an order, delivery or food supply?

Contact us if you need help choosing the right emergency food supply, have a delivery question, or want support with a larger order.

✺ UK Made Food Quality you can trust

🚚 Delivery Support Help with order questions

📦 Large Order Help Support before you buy

✓ Customer Care Here when you need us

Send us a message

How can we help?

Fill in the form below and we’ll get back to you as soon as possible. If your message is about an existing order, include your order number if you have it.

Before you message

If your enquiry is about an existing order, include your order number and any useful delivery details.

Large orders

For family, deluxe or bulk supplies, tell us how many people you’re preparing for and roughly how long you want the supply to last.

Helpful links

Shipping & Customer Care › Large Order Delivery › Food Calculator › Sample Packs ›

Not sure where to start?

Use the food calculator to find a sensible starting point for your household.

Use Food Calculator

Common questions

How quickly will you reply?

We aim to respond as soon as possible. Response times may vary during busy periods.

Can I ask about a large order before buying?

Yes. Contact us before placing a larger order and we can help with product choice, delivery questions and next steps.

What should I include for order issues?

Please include your order number, the issue, and photos if anything has arrived damaged or incorrect.