Frequently asked questions

PrepareHQ is your seller and support contact for ready-made food packs and complete recipe cases. We help you compare options and can answer questions before or after an order. Submitting an enquiry does not place an order or take payment.

Start with the household food finder. Choose 1–8 people, 1, 3, 6 or 12 months, and what you would like each day. You can also compare ready-made food packs or choose each recipe in Build Your Own.

Choose one main; breakfast and one main; breakfast, one main and pudding; or breakfast, two mains and pudding. You can also select vegetarian recipes only. Servings are recipe portions, not a full day's nutrition.

The finder shows the recipes, complete six-tin cases, food subtotal, delivery estimate and coverage for your chosen pattern. Quantities round up to whole cases, starting from one case, so the selection may last longer than requested. Use “Adjust recipes in Build Your Own” to change the mix. Eligible food subtotals below £2,000 can continue to checkout. You can also send your selection for confirmation by enquiry. No payment is taken when you enquire.

Food subtotals of £2,000 or more, selections over 40 cases and selections that need a quote are handled by enquiry. Northern Ireland also needs an enquiry. You can enquire about smaller selections or delivery requirements. An enquiry does not take payment. We confirm the proposal before requesting payment.

Payment after supplier confirmation. Your card is authorised when you order; your bank may show a temporary hold. We take payment after confirming your recipes with our supplier and contact you before making any changes.

If a recipe is unavailable, we agree any changes with you before taking payment. We do not substitute recipes automatically.

Choose Main Meals, Breakfast & Main Meals with puddings as extras, or the Vegetarian Main Meals starter. Each pack shows its exact recipe mix and serving-based duration. Use the food-pack comparison for the current options, or compare the public recipe cases in Build Your Own.

Select one or more complete six-tin cases from the recipes in the builder. Repeating a recipe is allowed and cases are not split. For eligible food subtotals below £2,000, use “Buy this selection” to continue to checkout. The enquiry option remains available, and food subtotals of £2,000 or more are handled by enquiry.

Use “View recipe details” in Freeze-dried Foods or “Details” in Build Your Own to open a recipe's product page. Some recipes instead show an “Ingredients & details” section that opens on the same page. Check ingredients, allergens and nutrition before ordering. If information is missing or unclear, or you need current batch details, ask PrepareHQ before buying. Always follow the product label.

Follow the current label instructions.

Best-before dates and storage instructions vary by recipe and batch. Ask us for the current information before ordering.

For eligible addresses in England, Scotland and Wales, delivery is £50 for one or two complete food cases and included from three cases. For Northern Ireland, enquire so we can confirm availability and the delivery charge. Larger orders and access requirements are reviewed before payment. See delivery information.

For online orders, delivery options and the total are shown at checkout. We check supplier availability before taking payment and contact you before changing your selection or delivery. For enquiries, we confirm supplier availability, final contents, delivery method, any destination-specific charge and likely timing before sending a formal proposal and payment request.

Approved online orders are sent directly from the manufacturer. PrepareHQ remains your seller and support contact. Ask us for tracking information or an order update, quoting your order number.

No. An enquiry starts a review of the proposed selection and delivery requirements. It does not place an order or take payment.

Contact PrepareHQ promptly with the order number, details of the issue, batch information and clear photographs where possible. You can email photographs to info@preparehq.com with your order number. Keep the products and packaging while the issue is reviewed and the next step is confirmed.

Use the contact form, call, send a WhatsApp message or email us. For an existing order, include your order number.