Delivery and customer care

Delivery areas and what to expect

Delivery to eligible addresses in England, Scotland and Wales is £50 for one or two complete food cases and included from three cases. For Northern Ireland, please enquire so we can confirm availability and the delivery charge.

For larger orders or particular access requirements, we confirm the suitable delivery method and any additional cost before you decide whether to pay.

Ordering online

For food selections under £2,000 delivered to eligible addresses in England, Scotland and Wales.

  1. 1

    Choose your food.

    Select complete cases and check out. Your payment is authorised and may appear as a pending amount.

  2. 2

    We confirm supply.

    We check your order before collecting payment.

  3. 3

    Payment is collected.

    If anything needs to change, we contact you first.

  4. 4

    Your order is dispatched.

    We send delivery information when available.

Your order is with PrepareHQ. PrepareHQ remains your contact for help with supply and delivery.

Check your recipes, case quantities, delivery and total at checkout.

Payment after supplier confirmation. Your card is authorised when you order; your bank may show a temporary hold. We take payment after confirming your recipes with our supplier and contact you before making any changes.

If availability changes, we agree any changes to recipes, quantities and delivery with you before taking payment. We do not substitute recipes automatically.

Keep your order confirmation and contact info@preparehq.com with your order number for dispatch or tracking information.

For cancellation or return questions, contact PrepareHQ or read our returns and cancellation policy. Our correspondence address does not accept food parcels.

Need a quote?

For selections of £2,000 or more, enquiry-only recipes, Northern Ireland or other delivery requirements. You can also enquire before buying at any value.

  1. 1

    Send your selection

    Include your delivery postcode and any access requirements.

  2. 2

    We confirm the details

    We confirm supply, delivery and the final total.

  3. 3

    You decide

    Review the proposal and decide whether to proceed.

  4. 4

    We arrange your order

    We confirm payment arrangements and delivery.

Submitting an enquiry is not an order and takes no payment.

Before payment

The relevant delivery details are reviewed

Delivery factors

Postcode, access and method are considered together

Product dimensions, packaging, destination and access can affect the appropriate delivery method.

Tell us about any access restrictions when you enquire. For enquiries, we confirm supplier availability, final contents, delivery method, any additional charge and likely timing before sending the final proposal and payment request.

Larger orders

Parcel, multi-box or pallet review may be required

Larger selections may need a different delivery method. We review the order and access requirements, then confirm the method and any additional charge in the proposal before payment.

Request a quote

Order issues

Report damaged, incorrect or incomplete orders promptly

If an order arrives damaged, incorrect or incomplete, keep the products and packaging and contact PrepareHQ promptly. Include the order number, batch details and clear photographs where relevant.

Need delivery help?

Ask a delivery question

PrepareHQ is your seller and support contact. For tracking information or an order update, contact us with your order number.

Email info@preparehq.com or use the contact page.

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